Two award-winning hotels on the Oregon coast are working to exceed guest expectations during the COVID-19 outbreak.
Adapting to and Monitoring Updates
“With recent developments around the world concerning COVID-19, our hotels understand and are sympathetic to the concerns of those traveling for business or pleasure. We have always offered an excellent cancellation policy and will continue to do so. Additionally, even with an outstanding record of cleanliness, we have closely monitored the continuing updates from the Centers for Disease Control (CDC), and the World Health Organization (WHO), and have adjusted our cleaning policies to further reduce the risk for our valued guests,” said Ron Moore, president of Hoagland Properties, owners of Florence’s River House Inn and Old Town Inn
“Since the outbreak, we have increased the frequency of cleaning high-touch surfaces in public areas including door handles, lobby countertops, our breakfast room, commonly accessible restrooms, and conference room at the River House Inn. Since we also own and manage a hotel associated with the Wyndham Hotel brands, our access to and application of their international guidelines at our Florence hotels give us an advantage over other local owner-operated hotels”.
Maintaining Our Company Policy
The management team at our hotels has asked staff to more carefully monitor their and their families’ health and to stay home if they are sick. The company has always provided hand sanitizer and tissues in their offices and on the housekeeping cleaning carts. Bedding and linens are washed and sanitized between each stay. Additionally, surfaces within a room are sanitized with the best disinfectants recommended by our cleaning supply companies.
Company policy is for housekeepers to wear gloves while cleaning for their own protection. At this time, we have also instructed our front desk staff if they would prefer to wear gloves while handling guest credit cards, etc., they may do so. In addition to protecting guests, Hoagland Properties wants to help protect the health and well-being of its employees.
“We continue to monitor developments daily and have been on several conference calls with state officials in the two states where we run hotels. We are following the guidelines they are setting for businesses to prevent the spread of COVID-19,” said Moore.
Striving to Exceed Guest Expectations
“Our mission is ‘to exceed guest expectations with a spotless, reasonably priced, well-appointed room and exceptional service.’ Our standard and elevated cleaning practices help fulfill our mission,” he added. “When you or your out-of-town guests stay at Florence’s two award-winning inns, you can be confident that the rooms are going to be clean at check-in. It’s always been that way. With all the precautions we’ve taken, domestic travel can still be safe. We’ve taken steps to make staying at our motels even safer because we have great concern for the safety of our guests and are committed to providing them the best experience possible when they travel. Internally, we have worked with our staff to make sure they know and follow the latest CDC and WHO guidelines. Similarly, we encourage guests to follow the CDC’s suggested hygiene practices during their visit.”
Hotels in Florence Oregon Uphold Excellent Customer Service
Moore adds that these two hotels in Florence Oregon have won awards multiple times from TripAdvisor, Oregon Business Magazine, and the Florence Area Chamber of Commerce. These awards honor the hotels’ guest service. They also recognize that they save their best rates for guests who call the inns’ front desks or visit their websites to book rooms. The Old Town Inn can be reached at 541-997-7131 or at Old-Town-Inn.com and the River House Inn at 541-997-3933 or RiverHouseFlorence.com.