Florence’s locally owned and operated River House Inn and Old Town Inn each received a 2020 TripAdvisor Travelers’ Choice Award.
TripAdvisor Travelers’ Choice Award Many Times Over
This makes nine in a row for The Old Town Inn and 10 for The River House Inn. The award places the two inns in the top 10% of hospitality businesses around the globe. In the past, both have also achieved TripAdvisor’s Certificate of Excellence Hall of Fame status.
Recognized for Outstanding Customer Service
Over the last 12 months, TripAdvisor ranked the two inns in the top three of 30 lodgings in Florence and the central coast. Over the last several years, the inns have been in Oregon Business Magazine “100 Best Fan Favorite Destinations in Oregon.” They have also won the Florence Area Chamber of Commerce’s Siuslaw Award for outstanding customer service.
“The quality and quantity of our reviews across all travel sites demonstrates our company’s commitment to our mission statement of exceeding guest expectations with a spotless, reasonably priced, well-appointed room and excellent service. Our friendly, helpful, knowledgeable staff help our guests find and enjoy all the fun things to do in and around Florence,” said Ron Moore, Hoagland Properties’ president. “Additionally, attention to detail, and the dedicated work of an excellent housekeeping staff, makes the difference.”
High Ratings on TripAdvisor
TripAdvisor’s Travelers’ Choice honors hospitality businesses that consistently receive strong praise and ratings from travelers. This recognition helps travelers identify and book properties that deliver great service. The award accounts for the quality, quantity, and recency of reviews submitted by travelers on TripAdvisor over a 12-month period. To qualify, both inns had to maintain a TripAdvisor rating of at least four stars.
Typical TripAdvisor customer comments about The River House Inn and The Old Town Inn include “A gem on the Oregon Coast,” “immaculate rooms,” “best stay and value in Florence,” “fantastic rooms in great location,” and “wonderful, clean, economical, and outstanding.”
“We have the best guests in world,” said Moore. “They’re here to have a good time, and our staff do everything they can to work as much fun into their stay as possible. For example, they’ll print maps, menus, and tide charts; make restaurant reservations; coordinate dune buggy, horseback, or airplane rides; and help organize golf foursomes among our guests.”