TripAdvisor, the world’s largest travel website, announced that Florence’s River House Inn and Old Town Inn each received a TripAdvisor Certificate of Excellence. This makes six in a row for The Old Town Inn and seven for The River House Inn.
The River House Inn is currently ranked number one of 13 properties in Florence by TripAdvisor and has more than 1200 guest reviews. The Old Town Inn is currently number two and has nearly 2000 guest reviews. Both are in TripAdvisor’s top- 40 of more than 250 hotels on the Oregon Coast. The Inns also placed on this year’s Oregon Business Magazine “110 Best Fan Favorite Destinations in Oregon.”
TripAdvisor’s Certificate of Excellence honors hospitality businesses that have consistently received strong praise and ratings from travelers. This recognition helps travelers identify and book properties that regularly deliver great service. The award accounts for the quality, quantity, and recency of reviews submitted by travelers on TripAdvisor over a 12-month period. To qualify, both local inns had to maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews, and must have been listed on TripAdvisor for at least 12 months.
“The quality and quantity of our reviews demonstrates our company’s commitment to offering a sparkling clean, exquisitely maintained property with a friendly and helpful staff who are knowledgeable about all the fun things to do in and around Florence,” said Craig Sanders, Hoagland Properties’ president. “Attention to detail, and the dedicated work of an enthusiastic housekeeping staff makes the difference.”
TripAdvisor, lets travelers post photos, comments, and ratings about their experiences. Typical customer comments about The River House Inn and The Old Town Inn include “A gem on the Oregon Coast,” “immaculate rooms,” “best stay and value in Florence,” “fantastic rooms in great location,” and “wonderful, clean, economical, and outstanding.”
“We have the best guests in the world,” said Sanders. “They’re here to have a good time, and our staff does everything they can to work as much fun into their stay as possible. For example, they’ll print maps, menus, and tide charts; make restaurant reservations; coordinate dune buggy, horseback, or airplane rides; and help organize golf foursomes among our guests.”
“The staff holds competitions for cleanest rooms, quickest turn-arounds, and is rewarded for positive comment cards. Management will not release a room for use until they personally inspect it thoroughly,” he added.